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Ops Service Center

Our 24/7 operational support and claims management keeps fleets rolling, drivers safe, and downtime under control.

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Emergency Roadside Rescue

When a unit goes down, we take control from the first call to final resolution.

  • Actively manage vendors, track ETAs, and escalate risk
  • Keep drivers and stakeholders informed with safety-focused updates
  • Serve as a single point of coordination with real-time event oversight
  • Fully document every action for SLA accountability and visibility


The results? Units are back in service 35–50% faster than industry benchmarks, with average response times under 90 minutes and reduced downtime during nights, weekends, and adverse conditions.

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Fleet Maintenance Operations Support

We support both planned and corrective maintenance to minimize downtime and ensure fleet compliance. From preventive maintenance scheduling to repair escalation, we manage workflows across technicians and internal teams.

Our services include compliance tracking, regulatory inspection coordination, and repair management, all with fleet-wide visibility and faster resolution of high-impact repairs.

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Claims and Subrogation Support

For emergency incidents, we coordinate claims and subrogation support along with roadside and maintenance activities.

  • Reduction of vehicle downtime and repair costs
  • Maximized recovery on repair costs, loss of use, and diminished value when a third party is at fault
  • Incident intake management and real-time coordination
  • Tiered escalation for high-impact or delayed events
  • Claims documentation and case management


Our comprehensive approach drives faster incident resolution, improved financial recovery, and reduced operational disruption.

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Our Operational Values

Always-on communication: Proactive updates to drivers and managers, we keep you informed throughout the process.

Comprehensive documentation & visibility: Time-stamped records of every action and decision, supporting audits, reporting, and continuous improvement.

Vendor performance management: Active vendor coordination, gap coverage, and escalation.

Risk & safety support: Driver safety prioritized in every decision, with escalation for environmental, security, or EHS concerns.

SLA & performance oversight: Continuous monitoring of response times, downtime, and compliance, with early intervention before SLAs are missed.

Performance That Protects Your Business

Nationwide reach with local precision.

  • Average roadside downtime: <2.5 hours
  • Faster response than industry norms, even after hours
  • Compliance rates consistently at or above industry leaders


Why it matters: Fewer stranded drivers, more rolling assets, lower total cost of ownership, and predictable outcomes you can plan around.

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