Frequently asked questions
Our dedicated team of fleet maintenance professionals works around the clock and across the nation to keep our clients’ fleets rolling.
We focus on reducing downtime and maximizing operational efficiency so that you can focus on your core business.
Our fleet maintenance service solutions are custom built for all fleet assets, including heavy-duty, medium-duty, and light-duty vehicles, dry and refrigerated trailers, electric vehicles and charging hardware, material handling equipment, aerial assets, lift gates and more.
Our services include:
We are a nationwide maintenance provider, which means we have technicians, fleet managers, account teams, and corporate employees spread across the United States, dedicated to the service and support of our clients. We have business in all 50 states, and in most major metropolitan cities and regions. Would you like us to build a service program for your location? ask us!
Our corporate offices reside in Walnut Creek, CA and Charlotte, NC.
1333 N California Blvd
Suite 345
Walnut Creek, CA 94596
8405 IBM Dr.
Suite 301
Charlotte, NC 28262
Think of our MSC’s as a garage on wheels! Fully stocked and equipped with everything needed to provide up to 90% of routine maintenance and repairs for the fleet it serves. Our MSC’s are typically utilized on-site at our customers’ warehouses, storage facilities, and parking locations. Because our MSC’s can travel, our technicians drive to the vehicles they service rather than requiring our customers to drop-off vehicles and arrange other transportation or wait on service.
With over 700 MSCs located across the country and dedicated to customers, our MSCs are our most utilized service.
Yes, emergency repairs and roadside assistance are scheduled on a case-by-case basis by the team supporting each customer. Either through our customer portal or our call center, we will be there to help when something unexpected happens.
Yes, we provide both DOT (Department of Transportation) and BIT (Biennial Inspection of Terminals) inspections to ensure your fleet is compliant with all local, state, and federal safety regulations.
We guarantee 100% DOT compliance to our customers.
We service a wide variety of assets across all industries. We maintain:
- Light, Medium, and
- Heavy-Duty Vehicles
- Dry and Refrigerated Trailers
- Sprinter Vans
- Specialty Assets and Utility Vehicles
- Material Handling Equipment
- Aerial Equipment
- EV and ICE Buses
- Generators and Ancillary Equipment
- Zero Emission and Alternative Fuel Vehicles
- Electric Vehicle Chargers
Don’t see your equipment listed, don’t count us out! If it’s in your fleet, we’ll keep it rolling. Message us privately for more information.
Amerit’s proprietary, fully integrated portal is called “The HUB” The HUB is a centralized portal for all customer data and metrics. This fully integrated KPI and metrics platform provides customizable reporting with drill-down capabilities – so you can view status and other important details all the way down to a single asset.
Many of our customers rely on a compilation of data and integrate The HUB with their own software and internal systems for a truly customized data center.
Yes, using our proprietary portal, The HUB, you have access to custom data and a KPI Dashboard whenever you need! We make it easy for you to monitor your data and keep an eye on each one of your assets.
Absolutely. Our customized approach to your service is rooted in understanding your specific needs at each location. We can leverage our services as a single offering, or we can combine a number of our services to work cohesively together to meet your needs. For example, if you need MSCs in a southern region and want us to work out of your shop in a northern region, we can accommodate both!
We maintain a robust network of pre-qualified third-party providers, yes. Through our integrated portal, The HUB, our personnel can manage all day-to-day activities, including our own technicians and any third-party servicing your assets. This includes management of repair requests, reviewing estimates, scheduling and invoicing, and more. This ensures that no matter how complex the repair, you only have a single point of contact, your Amerit representative.
Have your own favorite provider? We currently partner with over 10,000 vendors and can partner with your preferred vendor upon request.
“Dedicated” means you’re not sharing. Our technicians support your assets and your assets alone. It’s all about maximizing your uptime. By dedicating technicians to you, you are guaranteed not to have to stand in line behind other customers, which drastically reduces the time your fleet is in the shop.
The dedicated model also ensures your processes and procedures are followed consistently, every time in all locations.
Your fleet is our only priority at all times.
Our New Business Integration (NBI) team handles the implementation of new accounts and locations. This team is a cross-functional group of subject matter experts who build-out your dedicated maintenance plan.
This includes account setup, billing, systems integration, operation and field operations coordination as well as recruiting, safety, HR training and support.
The NBI Team creates a dedicated playbook for each customer. This playbook maps out a play-by-play schedule for integration and execution of the maintenance plan, so that all customers onboard with zero disruption to their daily operations.
Absolutely, safety is top priority. Our technicians are certified in comprehensive safety protocols, including OSHA and HAZMAT, to ensure a safe working environment for us, your drivers, your assets and your community.
What do our safety programs look like? We require the use of PPE (personal protective equipment) and ongoing safety training for technicians and managers. We also have a dedicated management team that enforces our safety protocols and supports employees who need assistance.
We’ve also invested in incident report training in order to encourage a strong commitment to safety and teamwork. All of our employees understand and value a safe working environment and work together to maintain the highest safety standards.
We have a robust team of in-house recruiters who are experts in finding and hiring talented technicians. This team works across the US to provide support to customers who expand operations with Amerit, as well as new customers.
One of the ways we retain technicians is through our Engagement Team. We have a team dedicated to understanding the needs, questions, and concerns of our field employees. This team actively communicates and meets with their segments to build relationships and foster growth and community among technicians especially. Our technicians are the backbone of our company, and engaging with them, understanding their challenges and supporting them remains one of our top priorities.
Yes, our technicians are required to complete regular training to stay up to date with the latest technologies, industry standards and best practices.
Additionally, our Learning and Development (L&D) Team is dedicated to offering training for areas of growth like our Trailer Tech Academy and our Reefer Training Academy. Any of our field employees can grow their careers by entering these academies and broadening their skillsets. The L&D Team works around-the-clock on training resources and supporting field employees in continued growth and education.
Yes, our technicians are W2 employees. They receive all the benefits and protections full-time employment provides.
Yes! We offer specialized EV maintenance programs for your entire fleet. We can support EVs, charging hardware, Hydrogen-Fuel Cell, BEVs, and ZEVs of all types and classes.
We are OEM agnostic which means we are not limited in the assets we can provide services and ongoing maintenance to. Our expert technicians train with OEM providers to offer warranty support and services.
Our pricing is structured to fit the needs of each customer, while we do not have a flat rate, we are always transparent and collaborative. To get an accurate and detailed quote tailored to your specific service needs, please contact one of our experts today.
More questions?
Do you have questions not listed above? Contact us today for more information or to speak with a member of our team.
