Trust But Verify: 4 Critical Elements to Monitor a Vendor's Quality

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At the end of the day, every fleet professional wants quality that they can count on. But the question often arises, “How do you accurately measure quality—especially when outsourcing your maintenance program?”

Now more than ever, fleet managers need a trustworthy partner to help them distill data metrics into actionable insights.  As the nation’s leading experts in fleet maintenance and repair programs, Amerit recommends FMs focus on these four critical elements to monitor a vendor’s performance quality:

  1. Measuring Productivity
  2. Examining Audits
  3. Evaluating Technician Proficiency
  4. Customer Service