November 4, 2021, Walnut Creek, C.A. Today, Arrival has announced a Service Network Program that will use the company’s digital Service Platform to train and certify any technician to service its vehicles. The Service Platform uses the data from Arrival’s vehicles and proprietary algorithms to enable existing service providers to repair and maintain its electric Vans and Buses. This will utilize existing networks of technicians and workshops, ensuring scalable coverage while helping maintenance and repair companies transition to electric vehicles.

Arrival has established four initial partners in the U.S.: Amerit Fleet Solutions, Bridgestone Retail Operations, NAPA AUTO PARTS, and Valvoline. The four initial partners in the EU are ARC Europe Group, Kwik Fit, Rivus Fleet Solutions and ZF.

Together these partners will help form the Arrival Service Network, with more than 21,000 workshops and 60,000 mobile service units across the two markets ensuring exceptional service to Arrival customers.

Powered by Arrival’s Service Platform, partners will have access to repair and maintenance documentation, in person and online training, predictive and automated diagnostics, and the distribution of spare parts.

“We’re aiming to fundamentally change the way that maintenance, service and repairis performed using in-house software to create a next generation experience for our customers,” said Serge Sulgin, CEO of Arrival Solutions. “The Arrival Service Platform will provide a marketplace to connect EV users with skilled and certified service providers, giving them an end-to-end solution for the newest and most advanced products in their fleet and allowing us to scale our service network quickly and on-demand to meet our customers wherever they are. It will also give our partners the opportunity to upskill their workforce for the future of mobility.”

How it works

The Service Platform starts at the vehicle level, where on board sensors and embedded software constantly analyze the state of the vehicle and its components. This vehicle- specific information is maintained in the cloud, creating a real-time picture of the vehicle that allows Arrival to remotely determine which component needs service, rather than requiring technicians to manually diagnose an issue in the field. This remote capability is augmented by predictive models that aim to identify issues before they even occur.

The Platform then takes into account all the operations that are required to repair a vehicle based on the data received and builds an optimized work package determined by the criticality of the issue, the parts needed, the skill levels of the technician required and any additional supporting material needed. Customers will either be presented with scheduling options or an automatic selection based on their predefined criteria, and the Platform will orchestrate the coming together of resources to perform the repair.

If the technician encounters an unexpected issue, Arrival Service Engineers located strategically across markets remain on standby to provide remote support via chat and live sessions using smart glasses, or in-person if needed. To ensure customer satisfaction, the Platform carefully manages the people by delivering training, certification, and technical support directly to the technicians and helping them stay up to date. Automatic warranty authorization and easy job documentation further support the technician through the entire process and minimize any paperwork required.

This new approach to servicing vehicles will ensure consistent, convenient access for customers through established and respected operators. Arrival will continue to add partners to the Network as production ramps up.

A Message from Amerit CEO, Dan Williams

“Arrival is an electric vehicle leader, and we’re looking forward to supporting their customers by offering service and support programs across the US.

With over 1500 trained and certified technicians across the country, and our customized approach to service programs, Amerit is ideally suited to rapidly scale maintenance and repair services to Arrival customers.”

About Amerit Fleet Solutions

Amerit’s trusted and respected team of fleet maintenance professionals leverages a nationwide infrastructure paired with electric and alternative fuel expertise, to provide custom-built maintenance programs to fleets across the country. Our team of highly skilled technicians and managers provide maintenance and repair programs to over 165,000 vehicles to improve clients’ fleet uptime, safety, and reliability. Amerit’s comprehensive and innovative service solutions, paired with a customized approach driven by core values of partnership and integrity, deliver peace-of-mind to customers while keeping their assets on the road, anywhere across the country. For more information, please visit ameritfleetsolutions.com.

About Arrival

Arrival was founded in 2015 with a mission to make air clean by replacing all vehicles with affordable electric solutions – produced by local Microfactories. Six years and over 2,000 people later, we are driving the transition to EVs globally by creating products that are zero-emission, more desirable, more sustainable and more equitable than ever before. Our in-house technologies enable our radical new method of design and production using rapidly-scalable, local Microfactories around the world. This method facilitates cities and governments in achieving their sustainability goals whilst also supercharging their communities. We are a technology company, a product company, a supply chain company, an automotive company, a mobility company, a fintech company and a service company – all rolled into one with a shared goal of true sustainability. This vertically integrated business model is how we can have the radical impact our world needs today. Arrival (NASDAQ: ARVL) is a joint stock company governed by Luxembourg law. For additional information visit arrival.com.

Forward looking statements

This press release contains certain forward-looking statements within the meaning of the federal securities laws, including statements regarding the products offered by Arrival and the markets in which it operates and Arrival’s projected future results. These forward-looking statements generally are identified by the words “believe,” “project,” “expect,” “anticipate,” “estimate,” “intend,” “strategy,” “future,” “opportunity,” “plan,” “may,” “should,” “will,” “would,” “will be,” “will continue,” “will likely result,” and similar expressions. Such statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 and are based on management’s belief or interpretation of information currently available. Forward-looking statements are predictions, projections and other statements about future events that are based on current expectations and assumptions and, as a result, are subject to risks and uncertainties. Many factors could cause actual future events to differ materially from the forward-looking statements in this document, including, but not limited to: (i) the impact of COVID-19 on Arrival’s business; (ii) the risk of downturns and the possibility of rapid change in the highly competitive industry in which Arrival operates, (iii) the risk that Arrival and its current and future collaborators are unable to successfully develop and commercialize Arrival’s products or services, or experience significant delays in doing so, (iv) the risk that Arrival may never achieve or sustain profitability; (v) the risk that Arrival experiences difficulties in managing its growth and expanding operations, (vi) the risk that third-parties suppliers and manufacturers are not able to fully and timely meet their obligations; (vii) the risk that the utilization of Microfactories will not provide the expected benefits due to, among other things, the inability to locate appropriate buildings to use as Microfactories, Microfactories needing a larger than anticipated factory footprint, and the inability of Arrival to deploy Microfactories in the anticipated time frame; (viii) the risk that the orders that have been placed for vehicles, including the order from UPS, are cancelled or modified; (ix) the risk of product liability or regulatory lawsuits or proceedings relating to Arrival’s products and services; and (x) the risk that Arrival will need to raise additional capital to execute its business plan, which may not be available on acceptable terms or at all; and (xi) the risk that Arrival is unable to secure or protect its intellectual property. The foregoing list of factors is not exhaustive. You should carefully consider the foregoing factors and the other risks and uncertainties described in the “Risk Factors” section of Arrival’s annual report on Form 20-F filed with the U.S. Securities and Exchange Commission (the “SEC”) on April 30, 2021 and other documents filed by Arrival with the SEC from time to time. Readers are cautioned not to put undue reliance on forward-looking statements, and Arrival assumes no obligation and does not intend to update or revise these forward-looking statements, whether as a result of new information, future events, or otherwise. Arrival does not give any assurance that Arrival will achieve its expectations.

Amerit Media Contact:

Karen Vinton

Amerit Fleet Solutions

415-755-3302

kvinton@ameritfleet.com

 

Arrival Media Contact:

pr@arrival.com

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