While there are more than 5 critical questions to ask a potential fleet service provider, at Amerit we believe asking these questions can lead to important conversations and help you make an informed decision for your fleet.
First, how does the fleet service provider manage safety and risk?
Safety and risk management are incredibly important for fleet operations. Whether you’re looking to protect technicians or overall costs, how a fleet service provider manages safety should be a key focus of your partnership.
At Amerit, we have found ways to minimize our clients’ risk through progressive safety programs, positive communication and a continuous focus on safety. Each of our employees has a dedicated HR generalist who they can rely on for help and support and who also becomes an important conduit for safety information.
In addition, we invest heavily in safety and risk training at the technician level, through online education programs provided through our custom training portal.
Second, how will the fleet service provider bring frequent quality improvement and cost reduction to the fleet?
It’s important for your fleet to know what type of improvements will be made after the first year. Is this vendor going to just fix vehicles, or will they constantly bring new ideas to the fleet and offer to be a part of implementation and solutions?
Amerit’s partnerships with the largest and most sophisticated fleets in the country has resulted in significant key innovations in our service delivery and value-added offerings. We are always looking to bring new ideas and solutions to our customers and be part of the implementation of those ideas.
Third, how will the fleet service provider manage the transition?
If your fleet manages maintenance in-house, outsourcing for the first time might be difficult. If existing technicians are being retained, the provider must effectively manage communication and maintain stability among the retained employees. This is critical from the time changes are announced to the time the new vendor is ramped up. The last thing your fleet needs is a good technician taking a job elsewhere because they don’t know what the future holds.
Amerit has a special team that works onsite with technicians. They explain processes in detail, provide information on benefits packages and employee standards, and answer any questions the technicians may have. At Amerit we take a hands-on approach to any and every transition.
Fourth, how will detailed information on services be captured?
Technology is changing at rapid speeds, and while it’s important to keep up with latest and greatest technology, ensuring your fleet service provider is focused on capturing complete, accurate, real-time data is crucial to your operation.
Your fleet shouldn’t accept anything less than 100% accuracy and completeness on everything a fleet service provider does.
Amerit provides custom KPI dashboards that allow its fleet clients to monitor, track and make critical decisions about their fleet. Not only does this provide essential data, it promotes transparency and trust with our customers, reminding them that they never lose visibility or control of their data or their fleet assets.
Fifth, how does the fleet service provider attract, develop and retain the best technicians in the industry?
Recruiting and retaining technicians is hard work. Asking a potential provider how they recruit, qualify and develop new channels to find talent will reveal whether or not your fleet can count on them to hire the right technicians for your needs.
With a team of full-time recruiters on staff, Amerit continues to invest heavily in recruiting, training technicians and encouraging current employees to obtain industry certifications.
Retention is another area you should ask direct questions about. Turnover needs to be considered because it is disruptive to your teams and can impact your fleet’s performance.
At Amerit, we focus on making sure our technicians stay with us through offering industry leading benefits, a points-based rewards and recognition program, outstanding management and continual career development.
Amerit is everywhere you need us. We’ve become the most trusted and respected team of fleet service providers in the country because we can leverage our nationwide infrastructure to create maintenance service solutions wherever you need them.