Solving Problems


Client Industry:

Transportation and Logistics

Fleet Type:

Heavy, Class 7 & 8 sleeper and day cabs, trailers

Situation:

This national transportation company had identified areas where they were experiencing problems in adequately maintaining their fleet. In one location the in-house maintenance operation was constrained by the physical size of their garage. Unable to hire more technicians to service the growing fleet, their average downtime grew to unacceptable rates and managing multiple local providers placed significant burdens on the management team.

Amerit’s Solution:

Open a Fleet Service Center within 3 miles of their existing in-house location to handle all over-flow and return idle vehicles to service quickly, with no/low wait times. This FSC provides comprehensive maintenance and repair services as well as systems integration with their FMS.

Results:
Initial Fleet Service Center alleviated long periods of downtime and provided relief to in-house technicians. By offering comprehensive services Amerit also eliminated the need for multiple providers and provided the Fleet Management Team unprecedented data, visibility and control.

Amerit has tripled their technician force to support this client. The client’s satisfaction is so high that Amerit has expanded the solution, deploying other custom service programs in multiple areas across the country that are experiencing long downtimes and gaps in quality and performance.

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